FAQs

Last updated: October 2025

Welcome to Paweola’s FAQ section!
Here you’ll find answers to the most common questions about your order, shipping, returns, and our products.

If you can’t find your answer here, feel free to contact us anytime at Contact@paweola.com – we’re always happy to help!

🛒 Orders & Payments

1. How can I place an order?
Simply browse our store, add your favorite Pawify products to your cart, and proceed to checkout.
We accept most major payment methods including Visa, MasterCard, American Express, PayPal,....

2. Can I change or cancel my order after placing it?
You can modify or cancel your order within 12 hours after purchase.
Once your order is processed and shipped, we cannot make any changes.
Please contact us as soon as possible at Contact@paweola.com with your order number.

3. Are my payments secure?
Yes! Our checkout process is fully encrypted and compliant with Shopify’s PCI-DSS standards to protect your personal and payment information.

🚚 Shipping & Delivery

4. How long does shipping take?
Processing time: 1–3 business days
Delivery time:

  • US, Canada, UK, EU: 8–15 business days

  • Rest of World: 10–20 business days

Please note that delivery times may vary slightly during holidays or high-demand periods.

5. How much does shipping cost?

  • FREE shipping on all orders over $50

  • A $6 flat rate shipping fee applies to orders under $50.

6. Do you ship worldwide?
Yes, we ship globally to most countries.
If your country isn’t available at checkout, please contact us for assistance.

7. How do I track my order?
Once your order ships, we’ll send you an email with a tracking link.
If you haven’t received tracking details within 5 days, contact us at Contact@paweola.com.

8. My tracking shows “delivered,” but I haven’t received my package.
Please check with your local post office or neighbors first.
If the issue persists, email us and we’ll help investigate with the courier.

💸 Returns & Refunds

9. What is your return policy?
We offer a 60-Day Money Back Guarantee.
If you’re not completely satisfied, you can request a refund within 60 days of delivery.

10. How do I start a return?
Simply email Contact@paweola.com with your order number and reason for return.
Our team will guide you through the process.

11. Do I have to pay for return shipping?
If the product is defective or incorrect, we’ll cover the return cost.
For other reasons (e.g., change of mind), the customer is responsible for return shipping.

🐶 Product Information

12. Are Paweola products safe for pets and children?
Yes! All Pawify products are designed with pet- and family-safe materials, tested for non-toxic and eco-friendly standards.

13. How does the Pawify Odor Neutralizer work?
It uses advanced ionization technology to eliminate cat litter odors at the source — no filters, no sprays, no maintenance. Just plug it in and enjoy clean, fresh air.

14. Does it require filters or refills?
No! The Pawify device is completely filter-free and maintenance-free — you’ll never have to buy replacements.

15. How big of a space can it cover?
Each Pawify unit can effectively purify a space of up to 20–30 square meters (roughly a medium-sized room).

💬 Contact & Support

16. How can I contact customer support?
You can reach us anytime via email:
📩 Contact@paweola.com

We typically respond within 24 hours (Mon–Fri).

17. What if I haven’t received a response?
If you haven’t heard back within 48 hours, please check your spam/junk folder — sometimes our replies end up there.

🧾 Other Questions

18. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to receive exclusive offers, seasonal discounts, and early access to new products.

19. Is my personal data safe with you?
Absolutely. We take your privacy seriously. You can read more in our Privacy Policy page.

20. Do you have a warranty?
Yes – every Pawify product comes with a 1-year warranty against manufacturing defects.

💖 Final Note

At Paweola, we’re more than a pet store — we’re a community of pet lovers who believe your home should always smell fresh, feel clean, and be safe for every family member — furry or human.

Thank you for trusting us with your pets’ comfort 🐾